Hotel Disclaimer and Terms and Conditions
Please read this brief guide to the terms and conditions of staying at The Quisby, and the terms and conditions for the usage of this website.
1.1 In these General Terms of Business, the following words shall mean:
Hotel – The Quisby;
Client – the person, firm or company making a booking or staying at the Hotel;
Company – means TC 1225 LLC;
Shared Accommodations – means accommodations labeled “shared,” “dormitory,” or “dorm.”
- APPLICATION OF TERMS
2.1 These terms apply to all bookings to the exclusion of all other terms and conditions except to the extent that specific terms apply for a particular booking and have been signed in writing by an Authorized Representative of the Company.
2.2 Confirmation of a booking by the Client is deemed acceptance of these terms.
2.3 The term Client and Guest shall be used interchangeably in the Terms of Business and reference to any one of them shall be deemed to include reference to the other.
3.1 In rare cases, prices may be altered after a booking is made for a reason outside of the control of the Hotel. In this case the changes will be communicated to the Client with as much advance notice as possible and the Client may choose to cancel the booking without cost within 24 hours of receiving said notice.
4.1 All rooms/beds and prices offered by the Hotel are subject to availability and the discretion of the Hotel Manager and their staff.
4.2 Limited numbers of suitable rooms/beds may be allocated to individual rates, packages or promotions and, when these allocations are taken up, remaining available rooms/beds may be offered to the Client at a higher price where the Client requires such rooms/beds.
5.1 Bookings must be guaranteed for the first night’s accommodation by a major credit or debit card, by payment of a deposit or by agreement in writing with a company, travel agent or hotel booking agency. At the discretion of the Hotel, full prepayment may be required. In the event of a refund, at least five (5) working days are required to process any credit and debit card refunds.
- ARRIVAL AND DEPARTURE
6.1 Clients are not entitled to a certain specific room/bed in the Hotel unless the Hotel has confirmed the booking of a specific room/bed in writing. For Shared Accommodations, the Hotel reserves the right to book beds in the same room to Clients without the consent of any other Client of the Hotel. Bookings for multiple Shared Accommodations are not guaranteed to be placed together in one room.
6.2 Rooms/beds are usually available from 4pm local time on the day of arrival. However, the Hotel is not in any way obliged to make rooms/beds available to Clients at this time.
6.3 Departure is by 11am local time. Failure to check out by 11am local time will entitle the Hotel to charge an additional fee.
6.4 Where possible, at times of high demand when rooms/beds are not available at the check in time, Clients may check in to the Hotel and use all the Hotel facilities, subject to any rules and restrictions in place at the Hotel in respect of the use of such facilities whilst the accommodation is being prepared.
- CANCELLATIONS, AMENDMENTS AND NON-ARRIVALS
7.1 There is no charge, and any deposit paid will be returned, if a guaranteed reservation is cancelled at any time up to 72 hours prior to the day that the Client is due to arrive at the Hotel, except to the extent that specific terms apply to a particular booking.
7.2 In the event of non-arrival or cancellation less than 72 hours prior to the day that the Client is due to arrive at the Hotel and where the booking has been guaranteed, a charge equivalent to one night’s accommodation at the package rate at which the reservation was made will be levied. Normal terms of payment apply to these charges.
7.3 The Hotel reserves the right to offset any amount payable for such cancellation against the Client’s credit or debit card without prior notice or the approval of the Client, where applicable.
7.4 If the Hotel cancels the booking more than 72 hours prior to the scheduled day of arrival, the Hotel’s liability to the Client will be no greater than the amount paid by the Client in respect of the booking.
7.5 If the Hotel cancels the booking less than 72 hours prior to the scheduled day of arrival, the Hotel’s liability will be limited to the charge for one night’s accommodation at the Hotel’s rate which applies at the time that the booking was made.
7.6 In the unlikely event that the Hotel does not, for any reason, have the required number and types of rooms/beds available as per the booking, the Company reserves the right to relocate the Client to an alternative hotel of a similar or superior standard in the same locality. The extra and reasonable accommodation expenses incurred for equivalent accommodation (for the first night only) shall be paid by the Company subject to the Company’s discretion. The acceptance of this alternative accommodation by the Client (which does not release the Client from its obligation to make payment to the Hotel in respect of the booking) shall be in lieu of all other liabilities or obligations which are hereby expressly excluded. The Client acknowledges that neither the Company nor the Hotel accepts any liability for any loss or damage suffered by or caused to the Client in consequence of the relocation of the Client.
7.7 A cancellation number will be provided at the time of cancellation and this should be retained for future reference.
7.8 When a booking is confirmed, a reservation number will be supplied. This must be retained for access to the booking in the event of the need for cancellation and/or amendment. Cancellations and amendments for bookings made directly can be made by phone at (504) 208-4881.
8.1 Payment of the bill in full, less any advance payments, must be prior to checking-in to the Hotel.
8.2 Upon arrival the Hotel reserves the right to request pre-authorization of the Client’s credit or debit card or, where payment is to be by cash, request the client to place cash in an amount not to exceed 1.5 times the total amount on the reservations as security against damages and incidentals.
8.3 All major credit and debit cards are accepted. Personal checks are not accepted. Company checks are not accepted without prior clearance. Accounts may only be forwarded for payment on completion by the Client and formal acceptance by the Hotel of an application for credit facilities, which may be withdrawn at any time. Credit facilities are not offered to private individuals.
8.4 In the event that The Hotel provides an invoice, all sums are due for payment on presentation of the invoice. In the event of any discrepancy relating to the invoice, the Client must notify the Hotel within seven (7) days of the invoice date and the Client’s obligation to pay all outstanding balances immediately will not be affected.
8.5 The Hotel may charge interest at a rate of 4 percentage points —–on any outstanding balance before and after judgment.
9.1 Children aged 15 years and under must be accompanied by a responsible adult at all times within the Hotel. At the discretion of the Hotel, children may be excluded from certain events or promotions where deemed unsuitable or inappropriate.
- ROOMS/BEDS FOR DISABLED GUESTS
10.1 The hotel offers some accommodations which are modified for use by Guests with disabilities. As needs do vary, Guests are requested to check with the Hotel prior to booking and to notify the hotel once a booking is made to ensure the guest is placed in the correct accommodations.
11.1 The hotel does not accept pets of any kind.
12.1 The Hotel reserves the right to judge acceptable levels of noise or behavior of Guests or representatives, who must take all steps for corrective action as requested by the Hotel.
12.2 To create a hospitable environment for all of our Guests and to remain in compliance with applicable law, The Quisby is 100% smoke-free. Should you choose to smoke in your room the Hotel reserves the right charge you a $250.00 to cover the cost of cleaning the room and for the disruption caused.
12.3 Clients staying in Shared Accommodations are not allowed to invite anyone into their room that is not a Guest of the Hotel staying in that room.
12.4 In the event of failure to comply with the above conditions and /or any management requests, the Hotel may terminate the booking, stop any event immediately and / or ask the Client to vacate the Hotel premises immediately without being liable for any refund or compensation.
13.1 It is the policy of the Hotel not to discriminate on the grounds of race, nationality, religion, sex, marital status, age, ethnic origin or disability.
13.2 Clients, their employees, guests and all sub-contractors engaged by or on behalf of the Client are expected to adhere to this policy and the Hotel may, without incurring any liability to the Client, remove from the Hotel any person or persons offending against this policy.
14.1 The Hotel does not provide temporary housing for residents of New Orleans. No current residents of New Orleans will be allowed to check-in to The Hotel under any circumstances. Reservations made by such persons will be cancelled with no obligation to relocate on the part of The Hotel. If a cancellation fee is applicable, The Hotel reserves the right to retain said fee.
14.2 The Hotel maintains a minimum age of 18 years old. No one under the age of 18 will be allowed to check-in unless they are part of a Booking made by an adult aged 18 or older and said adult is present at check-in. No one under the age of 18 will be allowed to stay in a Shared Accommodation under any circumstances. Bookings that do not comply with this policy will be cancelled with no obligation to relocate on the part of The Hotel. If a cancellation fee is applicable, The Hotel reserves the right to retain said fee.
- RIGHT OF REFUSAL
15.1 The Hotel reserves the right to refuse a Client, Guest or representative entry and accommodation if management reasonably considers that the guest is under the influence of drink or drugs, is unsuitably dressed or is behaving in a threatening, abusive or otherwise unacceptable manner.
- COMMENTS AND COMPLAINTS
16.1 Any comments or complaint regarding the Hotel should be made to the General Manager at the time of visit so that the matter can be resolved immediately. Alternatively, please email a written complaint within 7 days to the Hotel’s General Manager.
- STATUTORY REQUIREMENTS
17.1 The Hotel is subject to statutory controls, including those relating to fire, licensing, entertainment, health, hygiene and safety. These must be strictly observed by Clients, their guests and representatives.
18.1 Other than for death or personal injury caused by the negligence of the Hotel, the Hotel’s liability to the Client is limited to the price of the booking.
18.2 Unless the Hotel is liable under Section 18.1, the Client indemnifies the Hotel from and against any and all liability and any claims, proceedings or damages resulting or arising from the booking, the Clients stay at the Hotel, the event or function, or arising from the act or omission of Client acts or omissions including that of any outside guests, employees, representatives, or invitees of the Client.
18.3 The Hotel will not be liable for failure to perform to the extent that the failure is caused by any factor beyond its reasonable control.
18.4 The Hotel does not accept any responsibility for the Client’s personal property nor those of its guests, employees, representatives, or invitees (cumulatively referred to as the “Client’s Property”). The Hotel may, at the request of the Client, provide personnel to assist in carrying, directing, placing, installing or setting up (as the case may be) the Client’s Property. The Hotel will not assume custody or control of such articles, which remain on Hotel premises at the owner’s risk. In such an instance, the Client acknowledges and accepts that the Client shall remain responsible for the Client’s Property and shall not hold the Hotel liable in any manner whatsoever.
18.5 The Client is responsible for any damage they cause to furnishings, utensils, fixtures and fittings and equipment by any act, omission, default or neglect of the Client, its guests, employees, representatives, or invitees and shall pay to the Hotel on demand the amount required to make good or remedy any such damage.
18.6 Clients should ensure that valuables are covered by the Client’s own insurance policy.
18.7 Clients must report any loss of or damage to their property immediately on discovery to the Hotel’s Management, and shall make themselves available to assist with any reports made by the Hotel to the appropriate authorities.
18.8 Clients shall not enter areas of the Hotel which are indicated as being closed to the public. The Hotel shall not be responsible for death, personal injury or loss or damage to property suffered by a Client and their Guests in such areas.
18.9 As a provider of Shared Accommodations, The Hotel shall not be liable for incidents arising between Clients. When staying in a Shared Accommodation, Clients and their Guests accept any risk that comes with sharing a room with other Clients and Guests not in their party and will take precautions to minimize these risks including, but not limited to, properly securing belongings and reporting any suspicious or threatening behavior they observe to hotel staff immediately.
- THIRD PARTY LIABILITY
19.1 Neither the Hotel nor the Company accept any liability for services rendered by third parties to Clients notwithstanding that such services may be arranged by the Hotel or the Company.
19.2 Any claim, demand, charge, suit or damages which may be incurred by the Client or their Guests (or any person claiming thereunder) shall be made directly with such third parties and the Hotel shall render all reasonable assistance in this regard.
20.1 The Client is recommended to have and is responsible for insurance to cover cancellation, curtailment, and loss of luggage, personal property and money.
- DATA PROTECTION
22.1 These terms will be construed in accordance with Louisiana law and the Hotel and the Client submit to the non-exclusive jurisdiction of Civil District Court in the Parish of Orleans.
- INTERNET SERVICES
23.1 Internet services are provided by third party providers. Where these services are available in The Hotel, the Client acknowledges that there may be disruption to the connection without prior notice and the Hotel shall not be liable whatsoever for such disruption. The Client further undertakes not to use the services for any fraudulent purpose or in connection with any criminal offence and in contravention of any license and will indemnify the Hotel and the Company against any claim, demand, suit, proceeding or prosecution arising therefrom.
- WEBSITE INFORMATION
24.1 The Quisby cannot accept responsibility for any errors or omissions and reserve the right to cancel, amend or vary the arrangements featured on its website without notice.
25.1 The content of each page of this website is the property of The Quisby.
No part of our website may be reproduced, displayed or republished in any form without prior consent, except that permission is granted to a user to print or photocopy individual articles or entire pages from our website, provided that this is for personal use only.
The information contained in this website is provided in good faith. The use of any information from this site is entirely at the risk of the user. The Quisby will not be liable for any costs, losses, expenses or damages (whether direct or indirect, special, economic or financial) that may be incurred through the use of any information contained in this website or in any other website linked from it.